This applies to online orders only:
K Furniture reserve the right to withdraw or change any offers published on this site. Purchases will be confirmed before any payment is taken. Furniture will be assembled by a white glove delivery service team at an additional charge, (cost subject to postal code) to your home and the proper condition of the product confirmed.
Returns:
The following terms only apply to online purchases, not purchases made in store.
When you cancel an order or part of an order, the goods must be returned in the original packaging. Any packaging or postage cost will be your responsibility.
Returned goods that have been used, altered, damaged or are in any other way unfit for resale or return to the manufacturer for a credit, will not be refunded. We will contact you and hold the goods for up to one month if you request a third party inspect the goods.
Cancellations:
The following terms only apply to online purchases, not purchases made in store.
Once you order goods from us, you cannot cancel the order unless we are in breach of our obligations to you.
Delivery Access and measurements:
The following terms only apply to online purchases, not purchases made in store.
It is the customers responsibility to ensure that correct measurements have been made so that there is safe access to the premises and that doorway width is sufficient and that the furniture will be fit. Any cost in deliveries which due to access or size of premises are not completed will be charged to the customer.
The Consumer Protection (Distance Selling) Regulations:
Please see the links below to see details of your consumer rights:
For any queries regarding your purchases please call 01923 245333 or 020 8438 8883
K. Furniture Company Ltd Privacy Notice
281-283 Cricklewood Broadway, NW2 6NX, 020 8438 8883
What type of information we have
We currently collect and process the following information:
Name, address, phone numbers and email address
How we get the information and why we have it
All of the personal information we process is provided to us directly by you when you order furniture and fill in an invoice.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting 020 8438 8883.
What we do with the information we have
We use the information that you have given us in order to provide a delivery service and we may send marketing text messages and emails. We do not share this information with any other organisations.
How we store your information
Your information is securely stored by Retailsystem.com Ltd, registered in Hong Kong at 705-706 CIGB, 141Des Voeux Road, Hong Kong, registered number 1633354. We keep name, address, phone numbers and email as well as your furniture order for 5 years. We will then disposeof your information by deleting it from the database.
Your data protection rights
Under data protection law, you have rights, including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at kfurniture_2@btconnect, 020 8438 8883, or 281-283 Cricklewood Broadway NW2 6NX if you wish to make a request.
How to complain
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Helpline number: 0303 123 1113
K Furniture Co Limited
Company registration number: 5414103 (Registered In England & Wales)